At BDSMTest Shop, we value the satisfaction of our customers. While all sales are considered final, we understand that issues may arise with your order. Please review our policy below for handling such instances.
Damaged or Defective Items:
In the event that you receive an item that is damaged or defective, or if your item is lost during transit, please contact our support team immediately. We are committed to addressing and resolving these issues promptly.
To report a damaged, defective, or lost item, please reach out to our support team. Provide details of the issue along with any relevant order information to assist us in evaluating and resolving the matter efficiently.
Refunds are issued solely in cases of damaged or lost items, subject to our evaluation and approval. If your refund request is approved, it will be processed through your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Refund Processing Time:
If more than 15 business days have passed since your refund was approved and you have not received it, please contact our support team for assistance.
We strive to ensure a smooth and satisfactory shopping experience and appreciate your understanding of our policies.